Managed IT Support - Full first line with monitoring and management.

What we'll support:

How we'll support it:

  • First, second and third line support to all your front-line users. We don’t have a fancy way of saying we’ll support everything and everyone, but that’s what we’ll do.
  • Vendor management and escalation. We’ll manage the vendors that make up your technology stack so that you don’t have to worry about it. 
  • Management of systems. Your line of business applications can be hosted anywhere – we will support, manage, and patch them for you. Full reporting is included.
  • Network monitoring, management and security. We’ll look after the method of connectivity your staff rely on, whether it’s wired or wireless. 
  • Managed Anti-Virus. We will deploy, monitor, and manage your anti-virus so that you don’t have to worry about it. Full reporting is included. 
  • Managed Backups. We’ll make sure all of your data is backed up and set to a suitable retention policy. We’ll work with you to define your RPO (recovery point objective – or, how much data you can afford to lose, measured in time). 
  • Monthly reporting. We can report on everything above, as instructed by you. 
  • We will deploy monitoring agents to all of your users’ computers. Each computer will be associated with a user automatically, and we will have the ability to connect to your users remotely as long as they have an internet connection. Don’t worry – we can’t see what you are doing, and we can’t connect without your permission. 
  • We’ll be your authorised point of contact for all your vendors. 
  • We’ll deploy monitoring agents to all of your servers and define patching schedules, according to your business hours. 
  • We’ll monitor what we find critical for network functionality. Events are generated automatically when there’s an issue, so we will know before you have to call us. 
  • Each device under our care will include managed anti-virus software. We can offer Sophos, Bitdefender, or Webroot. There are reasons why this would need to change, but we will talk to you about your options before we do anything. 
  • We backup user data as well as infrastructure and file data. If you would prefer we didn’t, we won’t. We will define your disaster recovery goals and ensure our service meets them. 
  • We will meet with you on a monthly basis to discuss the service. Our packages include unlimited support for all users that are covered by the contract. We prefer it that way. 

Managed IT Support - 3rd line with monitoring and management.

What we'll support:

How we'll support it:

  • Third line support will be provided to your on-site technical teams. You probably already have teams; rather than trying to find technical specialists to employ – let us take care of it for you. 
  • Vendor management and escalation. We provide third line support, and when we get stuck, we will bat it off to the vendors and manage them for you. 
  • Management of systems. We’ll patch your systems or support your technical staff that are already doing so. We can advise them on the process, or give them the nights or weekends off and do it for them. 
  • We’ll still deploy our software agents, but only to your infrastructure environment – not your end users. 
  • We’ll still be your authorised point of contact for the vendors. 
  • We’ll still monitor your network and ensure that any events that are automatically generated are forwarded to your technical team. In most cases, we’ll resolve it before they have to worry, but they will be kept in the loop. 
  • We will advise your teams from a consultancy perspective, and provide expertise and hardware and software as needed. We understand your business very well at this stage, and have its best interests at heart. If you succeed, we succeed. 

Other packages are available. We can tweak and alter our services to suit your needs.