2nd & 3rd Line Support

Our 2nd & 3rd Line engineering team is focussed on resolving complex infrastructure issues that go beyond the ‘day-to-day’ problems and need a deeper level of technical understanding and expertise to resolve.

Working alongside your technical team we take full ownership of the technical issues, escalate to vendors, and provide a root cause analysis for all issues we fix. 

Our 2nd & 3rd  Line Support service allows you to engage a highly experienced technical team when needed  and enable you to focus on the higher value tasks to drive the business and manage change. 

24/7/365 Support Desk

95% of resolutions are within the call time or an hour.

Reactive Management

Always on hand to support you when you need us.

Annual IT Intelligence Report

Understand how you can get competitive advantage, manage cost and minimise risk with the Sidney Group IT Intelligence report

Fixed Price

Fixed price based on number of users

Unlimited Cases & Requests

No limits on how much support we provide

Ready to take the next step?