1st Line Support

Sidney Group 1st Line support is built on technical expertise and delivered with service excellence.  We understand that when you call us your business is hurting and you need the right fix to get it working again.   This is why Sidney Group dedicate a named team of engineers to your business and compensate them to resolve your issues and fix your problems. 

Our 1st Line Support service will resolve your day -to-day issues to get you back working quickly and let your technical team focus on the higher value tasks to drive the business and manage change. 

24/7/365 Support Desk

95% of resolutions are within the call time or an hour.

Reactive Management

Always on hand to support you when you need us.

Annual IT Intelligence Report

Understand how you can get competitive advantage, manage cost and minimise risk with the Sidney Group IT Intelligence report

Fixed Price

Fixed price based on number of users

Unlimited Cases & Requests

No limits on how much support we provide

Learn how the Sidney Group IT can support your project

Why use Sidney Group?

We make your business work smoothly, effectively and securely. We admit that it is not easy to keep the balance, but at Sidney Group, we are a type of different managed service provider. We understand that supporting your business isn’t just about the ‘technical’. It takes a combination of management consultancy, appropriate level of service maturity and technical excellence to get it right.

Technical Expertise

Our team of experience and vendor qualified solution architects and systems engineers have ability to foresee and eliminate issues before they jeopardise your business or project​

Service Excellence

Our customer service team staff our 24/7/365 operations centre and consistently meet and even exceed customers’ expectations and are backed up with enterprise grade tools

Business Centric

Our focus is your business and our objective is to support you in achieving your goals. technology is a enabler for business and our team put you at the centre of everything we do

Future Minded

The pace of change in business is increasing and at Sidney Group we understand that selecting and implementing technology that delivers long term sustained value is key to your businesses success

Project Management

To ensure our projects are delivered to our customers expectation we manage them closely to stay on track, control timescales and manage costs effectively

Sound Advice

Our architects and engineers are always available to discuss potential solutions and technologies with you and give your our advice on they will benefit your business

Ready to take the next step?