Sidney Group

We make it work for you.

Sidney Group

We make it work for you.

End User Support

 

IT support for the modern workforce

Employees expect consumer-like experiences that let them work anywhere, anytime and on any device. When technical challenges arise, end-user support needs to be just as flexible.

Sidney Group provides hardware and software assistance that fits your team’s schedule and communication preferences with our self-service and service desk solutions. With next-generation support your staff is more productive and your IT teams have increased capacity to focus on business-critical initiatives.

Sidney Services

1st Level Support

A fully integrated focal point to your IT users. Sidney Group’s 1st Level Support extends your IT capacity by minimising the response time for IT users. Whelp to solve the routine requests and issues your users may have, while your IT team to focuses on more pressing internal matters. 

  • Single point of contact and ownership of the ticket
  • Increased Resolution Efficiency
  • Full integration with your support model
  • Customised Support Plans
  • Automated ticket logging – Optional
  • Knowledge management tools – Optional

Service Desk

A fully integrated Service Desk (1st, 2nd and 3rd Level of Support) for End User Support that completely removes the hazzles from your IT team. We manage the communication with every user and any 3rd Party that maybe involved. 

  • Full ownership and responsibility of a ticket lifecycle
  • Increased Resolution Efficiency
  • Vendor Management
  • Unlimited Calls, Tickets and Requests
  • Automated ticket logging – Optional
  • Problem Management – Optional

Learn how Sidney Group can support your users

What's Included?

We know that each company has a unique set of requirements and needs a different solution to build the ideal mix of internal and external expertise to ensure a smooth end user experience.  Our solutions are built with a range of technical expertise and service excellence.

Sidney Group adds the capacity you need to support your business

Service 1st Level Support Service Desk
24/7 Service Desk
First Line Support
2nd & 3rd Level Support
Monitoring
Reactive Management
Proactive Management
Vendor Escalations
Unlimited calls, cases, requests
Incident Management
Problem Management
Monthly reports

Ready to take the next step?