End User Support
Ensuring your team stay working, securely and effectively
The end-user experience is the most important factor in ensuring your business meet its goals. Sidney Group delivers end-user support to ensure the team are fully supported from before they join until after they leave your business. Our team will configure, deploy, monitor, and administer your workstations, peripherals, and software so that your employees can stay productive.
Outsourced Service Desk
Outsource your help desk services to Sidney Group that will take on the burden of standard service request responsibilities so that you can lower costs and focus your team on delivering high-value services. Our team of 1st, 2nd and 3rd line engineers are at hand 24/7/365 to provide support to your users anywhere in the world.
Our representatives are available for remote support to help end-users to solve computer problems remotely which enable an IT technician support customer by connecting a remote computer via the internet. Engineers provide customer service while answering questions, installing software, or troubleshooting technical problems through remote connectivity.
End-User Compute Audit
Sidney Group provides an End User Compute Audit that evaluates your current End-User Compute environment. The Audit looks at how to increase collaboration and productivity, eliminate unnecessary costs and improve security to remove unnecessary risk within your business. We will provide you with a fully justified and evidenced way forward to help protect your business and ensure you can operate during any service-affecting incident.