Sidney Group

We make IT work for you.

Sidney Group

We make IT work for you.

End User Support


Sidney Group’s Technical Expertise and Service Excellence combine to enable our customers to support their teams, their way.

Sidney Services

Service Desk

A fully integrated service desk to for businesses looking to focus on the resolution of End User issue supported by industry leading service tools and reporting:

  • Managed Service Desk
  • Managed 1st Line Support
  • Bespoke 1st and 2nd Line Support
  • Collaboration with 3rd Party  Software Providers
  • Enterprise service tooling and applications 

Managed IT Support

A fully Managed IT support package for businesses looking to outsource their End User management: 

  • Unlimited Access to Sidney’s extensive IT team
  • Managed Service Desk
  • Managed Resolution
  • Proactive Management
  • Collaboration with 3rd Party Software Providers
  • Enterprise service tooling and applications 

What's Included?

We know that each company has a unique set of requirements and needs a different solution to build the ideal mix of internal and external expertise to ensure an smooth end user experience.  Our solutions are  built with a range of technical expertise and service excellence.

Learn how Sidney Group can support your users

Sidney Group adds the resources you need to support your business

Service 1st Line Support 2nd & 3rd Line Support Managed Service
24/7/365 Service Desk
First Line Support
2nd & 3rd Line Support
Reactive Management
Proactive Management
Monitoring
Vendor Escalations
IT Asset Inventory
Unlimited calls, cases, requests
Monthly reports
Annual IT Intelligence Report

Ready to take the next step?