“You can’t manage what you can’t measure”
Different sources say W. Deming or Peter Drucker coined this phrase, whichever one is true, it is still highly relevant in understanding today’s world of digital user experience. We rely on a collection of digital assets for our measurements, but there is a shift in how these assets and resources interoperate…
The old ways of monitoring and managing the IT function and IT Services aren’t fit for purpose anymore. As the IT world starts to become more distributed and at the same time more spoiled to modern life, using IT services in any form and shape is inevitable. IT has changed to become more dynamic and complex. As a result, the businesses became dependent on and driven by the technologies.
Why the very initial idea of the IT Services to support the business, to enable agility and enable competitiveness has been lost? Or at least is slipping away…
Every supplier, provider or vendor will show their proposition in the desired lights. By them. Due to the complexity, it is almost impossible to keep up with all trends and nuances in the IT sector. IT teams are under pressure to do more with less. Finding the time to manage and maintain their environments while also deliver projects that add real value to their organisation is proving a headache. Allied to this, the pace of change of technology today makes it difficult to keep up with the new features and best practices of the solutions that underpin their businesses.
“A survival guide for the business management in the IT world” or how to change the game?